Support Options

Command Prompt is the longest operating PostgreSQL professional solutions and support business. Below you will find our standard 24x7 support options:

  • On Demand (Professional Services)
  • SLA
  • Proactive SLA
  • The Basics

If you have any questions please do not hesitate to contact us. We look forward to any opportunity to serve you in the future.

SLA

The SLA is great for customers who want a guaranteed response time that isn't tied to the number of servers they have. It provides 24x7 coverage, a reduced hourly flat rate, and is immune to emergency rates or after hours rates. The SLA provides the following services:

  • Service Level Agreement
  • 24x7 Response
  • Immunity to emergency rates
  • Immunity to after hours rates
  • Reduced hourly rates
  • Costs are enterprise wide
  • 350.00 a month, 24x7 fixed hourly rate of 175.00.

Proactive SLA

The Proactive SLA is the option of choice if you would like Remote DBA or Remote Sysadmin services. It includes all of the benefits of the SLA but also includes:

  • 4 Hours of Professional Services
  • Proactive Response
    • Monitoring alerts are configured per customer specification to alert Command Prompt for Proactive Response
    • 1350.00 a month, 24x7 fixed hourly rate of 150.00.

The basics

A SLA for those that want piece of mind and a backup in case of emergency.

  • Service Level Agreement
  • 24x7 Response
  • Immunity to emergency rates
  • Immunity to after hours rates
  • Costs are enterprise wide
  • 99.00 a month with an after-hours, hourly rate of 299.00. Pacific Time Zone business hours, hourly rate of 195.00.

On Demand (Professional Services)

On demand support is considered Professional Services. Professional services rates are described in our Services Agreement under Exhibit II.