Support Options

Command Prompt is the longest operating PostgreSQL professional solutions and support business. Below you will find our standard 24x7 support options:

  • On Demand (Professional Services)
  • SLA (Support and Professional Services)
  • Proactive SLA (Support and Professional Services)

If you have any questions please do not hesitate to contact us. We look forward to any opportunity to serve you in the future.


The SLA is great for customers who want a guaranteed response time that isn't tied to the number of servers they have. It provides 24x7 coverage, a reduced hourly flat rate, and is immune to emergency rates or after hours rates. The SLA provides the following services:

  • Service Level Agreement
  • 24x7 Response
  • Immunity to emergency rates
  • Immunity to after hours rates
  • Reduced hourly rates
  • Costs are enterprise wide
  • Includes Professional Services and Support
  • 350.00 a month, 24x7 fixed hourly rate of 175.00.

Proactive SLA

The Proactive SLA is the optional choice if you would like Remote DBA or Remote Sysadmin services. It includes all of the benefits of the SLA but also includes:

  • 4 Hours of Professional Services or Support
  • Proactive Response
    • Monitoring alerts are configured per customer specification to alert Command Prompt for Proactive Response
    • 1350.00 a month, 24x7 fixed hourly rate of 150.00 (vs 175.00 for an SLA).

On Demand (Professional Services)

On demand support is considered Professional Services. Professional services rates are described in our Services Agreement under Exhibit II.