Your Postgres and Open Source problems are our specialty.
Command Prompt works with your team directly — no call centers, no escalation queues, no per-instance pricing. When you call, you're talking to a Command Prompt engineer who already knows your system. It is our comprehensive experience since 1997 that allows us to help your organization succeed with Postgres and Open Source.
- Success Stores and Case Studies
- Alternatives: Honest comparisons to the competition
What brings most clients to us
Postgres Support
Any platform, any version, 24x7x365 — Audax Postgres, community PostgreSQL, RDS, Aurora, Azure, Google Cloud, and more, supported by engineers who know your system.
Emergency Support
Something is broken in production right now and you need help. If you are in an outage / emergency situation please call +1.503.667.4564. If you are not a support contract client, emergency rates will apply.
Postgres End of Life (EOL) support
Running a version past community EOL? We bring stability to your enterprise by supporting every release up to 8 years from release — 3 beyond EOL.
Support Plans
Multiple engagement options, select the best fit for how your organization operates or your highest priority at the moment.
| Feature | Adhoc Consulting | Standard SLA | Proactive SLA (PSLA) |
|---|---|---|---|
| Postgres and full-stack Professional services | Yes | Yes | Yes |
| Service Level Agreement | No | Yes | Yes |
| 24x7x365 coverage | Yes* | Yes | Yes |
| Under-1-hour emergency response* | No | Yes | Yes |
| Fixed hourly rate (no surge pricing) | No | Yes | Yes |
| Immunity from after-hours & emergency rates | No | Yes | Yes |
| Priority response queue | Yes | Yes | |
| Billing cycle | Retainer + monthly | Monthly/Annual | Monthly/Annual |
| Best for | Flexible/project work | Ongoing production coverage | Fully supported operational health |
Contact us
Reach out! We would love to be part of your success story with Postgres and Open Source.