Command Prompt, Inc. offers several levels of PostgreSQL support. Command Prompt, Inc. has full time, in house PostgreSQL staff to help you with your day to day and emergency PostgreSQL support needs..
For further information on Command Prompt's PostgreSQL expertise you may wish to review our "About CMD" material located here..
We also offer incident based around the clock support. If you have need of around the clock support please review the Around the Clock heading below.
Existing Customers
If you are existing customer and you are not in need of emergency or after hours support please use the email ticket system by clicking on this link. This will allow us to correctly track your request to insure a high level of customer service.
Around the Clock
Command Prompt offers Around the Clock service to any customer, new or existing. To receive Around the Clock support just call one of the following numbers (note prices subject to the below Support packages):
- Monday thru Friday, 8:00am - 5:00pm Pacific Standard Time (West Coast) 503-667-4564
- Any time other than Monday thru Friday, 8:00am - 5:00pm Pacific Standard Time (West Coast) 1-800-492-2240
Documents
All customers must agree to the terms of our services agreement which is available below:
Services agreement
Credit Card Authorization
Support Packages
- A credit card is required for incident response.
- 7:00am - 5:00pm PST, Monday - Friday. 350.00 USD per incident.
- 24x7 non business hour, and holidays. 450.00 USD per incident.
- Consulting may be purchase at 175.00 USD in 15 minute increments.
- Service agreement required for support
- 550.00 per server, per year.
- 6 business hour response
- Web, Email and Phone support
- 7:00am - 5:00pm PST, Monday - Friday. 1995.00 per year.
- 4 business hour response (8-5 PST, M-F)
- 650.00 per year for each PostgreSQL server over 1
- Add Sendmail, Postfix, Apache for additional 650.00 per year
- Service agreement required for support.
- Support is not consulting. Refer to Tips for definitions.
- Web, Email and Phone support
- 24x7, 2995.00 per year.
- 2 hour response.
- 650.00 per year for each PostgreSQL server over 1
- Add Sendmail, Postfix, Apache for additional 650.00 per year
- Service agreement required for support.
- Support is not consulting. Refer to Tips for definitions.
- Web, Email and Phone support
- 24x7, 4995.00 per year.
- 2 hour response
- 999.00 per year for each PostgreSQL server over 1
- Add Sendmail, Postfix, Apache for additional 990.00 per year
- Includes Standard Management Service.
- Service agreement required for support.
- PostgreSQL 8.x and above required.
- Support is not consulting. Refer to Tips for definitions.
- Slony - 1000.00 for Origin/Subscriber / year
- Slony - 250.00 Additional Subscriber / year
- Additional Contact - 500.00 per contact / year
Secondary Documents
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