# Emergency Support

> Emergency Support for your Postgres and Open Source stack

# Emergency Support for your Full Stack

For Postgres, Linux and other Open Source software, we are your one stop solution for emergency support

[ Existing SLA Client ](<https://redmine.commandprompt.com/>) [ New Client ](</contact-us/>)

### Existing SLA Clients

  1. If you are an existing client, email your client environment with the word EMERGENCY in the subject line with the issue you are experiencing.
  2. [Login into your client environment](<https://redmine.commandprompt.com/>) and create a new Issue with Emergency status.



### New Clients (non-existing)

  1. If you are a new client looking to establish emergency services please call +1.503.667.4564. Note that a credit card will be required and emergency rates will apply.
  2. As emergency service without an SLA is expensive, if this is not an emergency we strongly suggest you contact us via the [contact form](<https://www.commandprompt.com/contact-us/>) or [email us](<mailto:sales@commandprompt.com?subject=New%20Client%20Inquiry>) to establish service.

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[View this page online](https://www.commandprompt.com/support/emergency-support/)