# Support

> Enterprise PostgreSQL, Linux and Open Source support since 1997. 24x7x365 coverage, no per-instance pricing, under-1-hour response for SLA clients. Multiple options to fit your situation.

# Support for Postgres and Open Source

24x7x365 Enterprise support for Postgres centered Open Source stack

[ Contact us ](</contact-us/>) [ Emergency Support ](</support/emergency-support/>)

## Your Postgres and Open Source problems are our specialty.

Command Prompt works with your team directly — no call centers, no escalation queues, no per-instance pricing. When you call, you're talking to a Command Prompt engineer who already knows your system. It is our comprehensive experience since 1997 that allows us to help your organization succeed with Postgres and Open Source.

  * [Success Stores and Case Studies](</about/success-stories-case-studies/>)
  * [Alternatives:](</alternatives/>) Honest comparisons to the competition



## What brings most clients to us

![Postgres Support](/media/images/postgres-support-icon-600.height-300.format-webp.webp)

## Postgres Support

Any platform, any version, 24x7x365 — [Audax Postgres](</products/pglts/>), community PostgreSQL, RDS, Aurora, Azure, Google Cloud, and more, supported by engineers who know your system.

[ Learn More ](</support/postgres-support/>)

![Emergency Support](/media/images/recovery.height-300.format-webp.webp)

## Emergency Support

Something is broken in production right now and you need help. If you are in an outage / emergency situation please call +1.503.667.4564. If you are not a support contract client, emergency rates will apply.

[ Learn More ](</support/emergency-support/>)

![Postgres End of Life \(EOL\) support](/media/images/eol-support-icon-600.height-300.format-webp.webp)

## Postgres End of Life (EOL) support

Running a version past community EOL? We bring stability to your enterprise by supporting every release up to 8 years from release — 3 beyond EOL.

[ Learn More ](</support/support-for-eol-versions-of-postgres/>)

## Support Plans

Multiple engagement options, select the best fit for how your organization operates or your highest priority at the moment.

Feature  |  Adhoc Consulting  |  Standard SLA  |  Proactive SLA (PSLA)   
---|---|---|---  
Postgres and full-stack Professional services  |  Yes  |  Yes  |  Yes   
Service Level Agreement  |  No  |  Yes  |  Yes   
24x7x365 coverage  |  Yes*  |  Yes  |  Yes   
Under-1-hour emergency response*  |  No  |  Yes  |  Yes   
Fixed hourly rate (no surge pricing)  |  No  |  Yes  |  Yes   
Immunity from after-hours & emergency rates  |  No  |  Yes  |  Yes   
Priority response queue  |  |  Yes  |  Yes   
Billing cycle  |  Retainer + monthly  |  Monthly/Annual  |  Monthly/Annual   
Best for  |  Flexible/project work  |  Ongoing production coverage  |  Fully supported operational health   
* subject to afterhours, emergency and holiday rates

## Contact us

Reach out! We would love to be part of your success story with Postgres and Open Source.

[Learn More](</contact-us/>)

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