Generate Phone Calls For Redmine Emergency Tickets Using Twilio

We use Redmine here at CMD for all our project management needs. In fact, this Open Source solution is at the heart of our day-to-day operations. Over the time, we have made a number of contiributions to the project and extended, or modified, Redmine's behavior to suit our needs.

For example, one of the things we did was integrate Zabbix-based PostgreSQL monitoring system with Redmine. This allows us to keep track of all monitoring alerts in a centrally managed place, turn them into actionable tickets when necessary, discuss and work out specific problems either internally or with a customer.

Per our SLA, we're often expected to respond in a swift fashion to emergencies that do occur from time to time ...

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